Refund policy

At Hall Jewelers, your satisfaction is our top priority, and we want to ensure that your shopping experience with us is as enjoyable as possible. We understand that sometimes, despite careful consideration, you may need to return or exchange a purchase. Below is our comprehensive return policy to guide you through this process:

1. Eligibility for Returns:

• You may return or exchange items within 7 days of the purchase date for online orders only. 
• To be eligible for a return, the item must be in its original condition, unworn, and undamaged. It should also include all original packaging, certificates, and any accompanying documentation.
• Custom-made or personalized items, such as engraved jewelry, rhodium or sized rings and watches are non-returnable.

2. Returns Process:

• To initiate a return or exchange, please contact our customer service team at halljeweler@gmail.com. 
• We recommend using a secure and insured shipping method to return the item. You are responsible for the shipping costs associated with the return.

3. Inspection and Approval:

• Once we receive your returned item, it will undergo a thorough inspection to ensure it meets the eligibility criteria mentioned in point 1.
• If the item is in its original condition and complies with our guidelines, we will process your return or exchange promptly.

4. Refund or Exchange Options:

• For approved returns, you have the following options: a. Refund: We will refund the original purchase price using the same method of payment used during the purchase. b. Exchange: You may choose to exchange the item for another of equal or greater value. If the new item's value is higher, you will be responsible for the price difference.

5. Defective or Damaged Items:

• If you receive a defective or damaged item, please contact our customer service team immediately. We will provide instructions on how to return the item, and we will cover the return shipping costs.

6. Non-Returnable Items:

• Items that are not in their original condition, or those missing their original packaging and documentation, may not be eligible for a full refund or exchange.
• Custom-made or personalized items (except in the case of defects) and items that have been altered or resized by a third party are non-returnable.

7. Cancellation of Orders:

• If you need to cancel an order before it ships, please contact us as soon as possible. Once the order has shipped, our standard return policy will apply.

We aim to make the return process as smooth and transparent as possible. If you have any questions or need assistance, please do not hesitate to contact our customer service team at halljeweler@gmail.com. Thank you for choosing Hall Jewelers, and we appreciate the opportunity to serve you.